Mrs Fields
Mrs Fields Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mrs Fields has 2.5 star rating based on 16 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Delivery, I really liked the company, Order online.
Cons: Poor customer service, & delivery service, Cons is that they didnt give me refund.Recent recommendations regarding this business are as follows: "Be careful", "Check ur address", "Check your address before sending", "Find your cookies elsewhere. *** poor management.", "Do not purchase oatmeal cookies from Mrs. Fields!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mrs Fields has 2.5 star rating based on 16 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Delivery, I really liked the company, Order online.
Cons: Poor customer service, & delivery service, Cons is that they didnt give me refund.Recent recommendations regarding this business are as follows: "Be careful", "Check ur address", "Check your address before sending", "Find your cookies elsewhere. *** poor management.", "Do not purchase oatmeal cookies from Mrs. Fields!".
Most users ask Mrs Fields for the refund as a solution to their issues.
Review authors value the most Layout of Store and Location. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Mrs Fields Reviews
"Did not fill an online order for pickup"
Placed an order online, picked a day and time for pickup. When I arrived at Mrs Fields, my order was never filled. The clerk tried to give me credit but didn't...
"Need to change a shipping address"
Couldn't reach anyone and needed to. Hange shipping address. Then wound up with a double order!!! Never again User's recommendation: Don't use them
Chicago, Illinois
I received the package and I’m not sure who it’s from because I accidentally tore the label
Im trying to get an answer and Im getting no response. Theres not a number that I could speak to someone directly and this is very annoying.
Tallahassee, Florida
Dissatisfied
received cookie dough. delivered room temperature along with others that ordered from my granddaughters fundraiser. they were in a aluminum bag with no dry ice.
Winter Garden, Florida
Watch charge $20 for quicker delivery October 4 now they’re saying it’s going out on 8 October
I was not able to speak to anyone. I had to leave a message.
I spent an extra $20 to have my order delivered sooner on October 4 not on October 8 and its still being delivered on October 8. I would like to know why.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roseville, California
Resolved: Did not fill an online order for pickup
Company fixed the issue and I have been provided with apology. The pending charge was removed.
The clerk tried to give me credit but didn't know how to enter the info into the register. She called her Supervisor and her Supervisor hung the phone up, said it was her day off and she didn't want to be bothered. She called another manager, and she was just as useless. The clerk felt terrible.
I told her I'll take it up with customer service. Personally, the supervisor and manager should be fired.
You never leave an employee hanging when they're trying to help customers, on your day off or when you're on the clock. What's 5 minutes of your time to help an employee who reports to you!!!
- Very poor management
Preferred solution: Full refund
User's recommendation: Find your cookies elsewhere. *** poor management.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lehighton, Pennsylvania
Check address
Lizfochtman@***.com-I put the wrong address on two orders-SUNRISE NURSING HOME 1
631-StonyHill Road,Morrisville,Pa.19067Frank Potoczny Room 136
User's recommendation: Check ur address
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lehighton, Pennsylvania
Gave wrong address number
I have two orders going 632 Stonhill Road,Morissville,Pa.-ITS 631 STONYHILL ROAD-ROOM 136-Frank Potoczny-SUNRISE NURSING HOME
User's recommendation: Check your address before sending
Sydney, New South Wales
Annoyed
Miranda store is ripping people off... Not giving out free coffee to members..and redeeming free coffees and then charging.
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Regarding a employee #330
I was spending cash today on 5/19/2024 and I had a twenty dollar bill I was told we dont take old twentys because we dont know if its real is a insult to me I always spend my money there but makes me feel like I should not spend money there any more I was at the aurora location
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Late Delivery, Ruined Christmas, & No Customer Service
RE: Order #397456
I ordered the "Snow Friends Peace Love & Cookies 90 Nibblers Bite-Sized Cookies Tin" for $41.99 on 12/21/2023 and paid an EXTRA $34.99 for expedited shipping for a 12/23/2023 delivery date.
With tax and handling fees, the final total was: $79.97.
On the evening of Dec 23rd, I called and emailed to let them know the product was not delivered and was not even updated as fulfilled or ready to ship. No one was in the office and there were no customer service agents to be reached.
I called again on Mon, Dec 26th, and the office was still closed, so I decided to email.
In my email, I requested that they CANCEL my order as Christmas had already passed and I definitely was not going to pay $34.99 for the expedited shipping that would have it delivered the day before Christmas Eve, Dec. 23rd.
The order was supposed to be a surprise Christmas gift and that's why I paid $34.99 extra for the shipping so it would be delivered on 12/23, before Christmas Eve and before Christmas; however, as of the afternoon of December 26th, the order still had not even been fulfilled, wasn't ready to ship, no tracking number, etc.
I woke up today to a message saying that the product had shipped the night of Dec 26th, and had been delivered this morning! So, I ordered it to be shipped expedited on December 21st, and they don't deliver it until after the holidays on December 27th. Nice.
I called and decided to get a callback (15 customers calling to complain ahead of me), and was able to speak to an agent.
They couldn't explain how no one was in the office or customer service center yesterday, yet they were able to get it packed up and shipped out via UPS last night. Also, they confirmed that since it was already delivered this morning and these are perishable items that they DO NOT ACCEPT RETURNS even if they're still in the original box/packaging.
So, I wasn't getting my money back, but they did say I should get a Refund for the Expedited Shipping.
Hopefully, in the next 10-14 Business Days. We'll see.
Anyway, I highly recommend that if you want your gift to actually get delivered and get it delivered on time that you should order from someone else.
I will never order from Mrs Fields again.
- Order online
- Possibility of ruining your holiday or special event
- Customer service seems to be understaffed
- Will not deliver your order or honor delivery dates
Preferred solution: Full refund
User's recommendation: DO NOT BUY FROM HERE
Order never received
What a disappointment, I should have read the reviews 1st!
I placed my order#384221 on Dec.15th with an expected delivery date of Dec.21st. I did get a USPS tracking # but it never went any further than letting me know that my label was created.
I tried that useless c/s# that they have on their website as well as emailing them several times. On Dec. 26th I got a email reply that they were working to resolve issues and provided another cs# that sent me into a Q with 10 other calls ahead of me, complaints?? I can only assume (who else would wait that long)?
Service rep. Christine, said "another package would get sent out immediately and she would send me a tracking # right away"! BIG SUPRISE, that was 3 days ago, I still have no tracking of shipment nor has my late present been delivered!!
Again..I repeat what a disappointment!
I wish I would have read the reviews 1st, I naturally assumed a company like Mrs. Fields had more integrity.
Billing Address:
Linda Vanherweg Merry Christmas Large Combo Tin
Quantity: 1
Shipping To: Altamonte Springs, United States, Florida, 32714, 321277****
Delivery Date: Dec 21, 2023
- Website looks professional
- Poor contact numbers
- Poor customer service
Preferred solution: Full refund
User's recommendation: DO NOT PLACE AN ORDER WITH THIS COMPANY, THEY ARE A RIP OFF.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hagerstown, Maryland
Bad product
I am writing because I purchased an unsatisfactory product of yours. I normally enjoy your products, and have regularly purchased them for years.
So, I hope this isnt a sign of change to the line. This was a package of oatmeal cookies. I only ate one because it tasted so bad.
I thought you should be aware, as I have never had a bad oatmeal cookie from anyone!! Thank you!
User's recommendation: Do not purchase oatmeal cookies from Mrs. Fields!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Downey, California
Bad customer service
Went to the location on 321 Stonewood St, Downey, CA 90241
Had a horrible experience. The girl wrote on my cookie cake extremely sloppy, and refused to re-do my order. When i asked for a refund, she refused to do my refund.
- Pros is that the sell the cookies cakes
- Cons is that they didnt give me refund
Preferred solution: Full refund
User's recommendation: No recommendation to this place because of lack of customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hagerstown, Maryland
Bad product
I am writing because I purchased an unsatisfactory product of yours. I normally enjoy your products, and have regularly purchased them for years.
So, I hope this isnt a sign of change to the line. This was a package of oatmeal cookies. I only ate one because it tasted so bad.
I thought you should be aware, as I have never had a bad oatmeal cookie from anyone!! Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dublin, California
Oakridge mall san jose yesterday
How come after 7 last night at oakridge mall san jose location you were already closed not happy with you I wanted to get dessert there
User's recommendation: yea
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cookies received from fundraiser were awful
I purchased chocolate chip cookies as part of a fundraiser. They are disgusting.
They taste like chemicals. Ive never had a chocolate chip cookie that bad.
Product 746****
Other family members agree and have thrown away their cookies.
Really a disappointment.
Preferred solution: Full refund
User's recommendation: Ask the school if you could donate directly
Order not delivered
I ordered a basket of cookies & brownies At a cost of $ 90 it has not been delivered & I have no receipt. The payment has gone through...nothing after this.
I ordered on December 8th. Very angry and disappointed!
- Poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Absolutely do not recommend this company!
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I AGREE THIS COMPANY IS A RIP OFF AND I WOULD NOT RECOMMENDED THIS COMPANY TO ANYONE!